Snagging Process
Please do not be alarmed with the word snagging it is perfectly normal to carry out small adjustments to your new home. There are two periods to which the snagging procedure will take place after you have been given the keys to your new home - there is a 3-day snagging period and a final snagging period. (between 7-10 months from entry).
3 Day Snagging
During your handover, the Sales Team would have gone over the checklist with you to ensure everything is in working order and there are no marks and scratches on finished surfaces such as kitchen work surfaces, internal doors, appliances, windows and glass surfaces. Once this has been carried out, as the client you are asked to sign a document to signify this procedure has been completed. In some circumstances, these procedures may not always be completely covered. So, in addition to the checks carried out during your handover
Claymore Homes gives you an additional 3 days after you have been given your keys to your new home to report any marks and scratches that may have been overlooked during the handover. Please note that appliances must be registered as the warranty is between the supplier and the customer – not Claymore.
NOTE: Please note there are Tolerances set out by Premier Guarantee that we deem acceptable. We ask that you adhere to these when completing your snagging list.
These Tolerances set out by Premier Guarantee are as follows:
Glazing
When viewed in daylight from within the room and at least 2m from the panes (3m for toughened, laminated or coated glass) and looking at right angles through the glass, the details below are acceptable if they are neither obtrusive nor bunched:
- Bubbles or blisters
- Hairlines or blobs
- Fine scratches not more than 25mm long
- Minute particles
The above does not apply within 6mm of the edge of the pane, where minor scratching is acceptable.
Scratches on Doors, Windows and Frames
Factory-finished door and window components should not have conspicuous abrasions or scratches when viewed from a distance of 2m.
- Surface abrasions caused during the building-in process should be removed in accordance with the manufacturer’s instructions, which may include polishing out, re-spraying or painting.
- In rooms where there is no daylight, scratches should be viewed in artificial light, fixed wall or ceiling outlets and not from portable equipment.
If you come across any problems in your home please get in touch with Aftersales before the end of the 3rd day. Aftersales will then record you’re snagging list on the system, and notify the site managers who will then arrange for the snag items to be looked at accordingly.
Aftersales can be contacted either by email at - aftersales@claymorehomes.co.uk or by phone on - 01779 821115.
Once the 3-day period has passed Claymore Homes will not take responsibility for any additional marks and scratches that have not been reported. It is very important that you follow the correct procedure and you contact our Aftersales Team and not the Site Team as your call will not be logged otherwise.
Final Snagging
Although we hope you have no issues with your new home it can be perfectly normal in a new build to have what is known as settlement to occur. In the winter months this can be more prominent due to the colder climate and the higher moisture content. This would have been brought to your attention during your consultation period at the design stage of your new home. Your house has been constructed with new materials and they may contain a very small amount of moisture. Once you have applied the heating, the drying process can cause small cracks to appear. Once you have settled into your new home you may find some of these small issues arising, small cracks may appear in the taping of the plasterboard. This is quite normal and nothing to worry about. You should fill these on redecoration, we will only fill cracks of more than 3mm wide. Any other minor repairs that need to be carried out will also be done during the final snagging-settling period. We will not carry out any minor repairs before the final snagging unless it affects the use of the property such as a door not locking or a window not closing. We will only carry out one settlement repair for each house. Once we have carried out our settlement repair we will not do any further repair work to your home, unless the repair is due to a fault of the design or construction of your house.
After approximately 7-10 months the Aftersales Team will invite you to send in your snagging list. On receipt of your list, the Aftersales Team will arrange an appointment to inspect the items on the list. A timetable will be created for the work scope to be implemented. Please see your Premier Guarantee Homeowners Handbook for guidance when filling in your list.
Please could we remind you to fill in any warranty cards or register your appliances which are contained in your Home Owners Pack either online or by post to ensure your appliances are covered by their respective warranties as Claymore Homes will not be liable for the guarantee of your appliances. After the final snagging has been completed the customer is responsible for any decoration. Please refer to your Premier Guarantee Homeowners Handbook regarding the developer’s defects insurance period.